Blackboard version 7.2 is now available to Towson University users. To find out more about the new version’s features, check out {www.towson.edu/facultyonline}.
What to do if you Identify a Problem:
If you identify problems with your course site or account after you log in to the new Blackboard environment, please send specific and detailed information regarding the problem to {blackboard@towson.edu}.
Requests must originate from a Towson University e-mail account (not a Comcast, AOL or other e-mail account), and responses to e-mail support requests will only be sent to Towson University e-mail accounts. Your support requests should at least contain the following information:
1. Your full name (i.e., Nick Charles)
2. Your TowsonU account name (i.e., NCHARLES)
3. The specific course site in question (i.e., MKGT341C)
4. As much detail as you can provide about the problem
Several OTS employees will be dedicated to problem resolution for the first few days after the transition to facilitate rapid resolution. These requests will be handled by the OTS staff in the order in which they are received.
Thank you again for your patience and assistance.
