Please Note: If Towson University opens late on a day that a workshop is scheduled, the workshop will be cancelled and rescheduled as soon as possible.
Customer Service in Higher Education (Required course for the Workplace Professional Certificate and Management and Supervision Certificate)
Excellent customer service is the core of every business and every business transaction. No doubt we’ve all experienced excellent customer service and most likely a fair share of not-so-excellent customer service as well. We all know what it looks like when we see it. Join us for a highly interactive session to discover ways to turn your customer service skills up a notch. Attend this workshop to gain essential skills to help you identify your customers, identify common customer expectations, determine underlying expectations of internal customers, recognize levels of service, identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice using good customer service techniques, and develop a personal action plan to improve customer service back on the job.
Date: Thursday, September 22, 2011
Time: 9 a.m. to 12 p.m.
Location: Administration Building, room 120
Presented by: Mike Noll, Office of Human Resources
Performance Management: The Employee?s Role (Required course for the Workplace Professional Certificate)
Take an active role in planning your future. This workshop will provide you with tools and techniques to assess your own performance and communicate your accomplishments. You will learn how to identify barriers to success and enlist your supervisor?s assistance to overcome them. Learn how to work with your supervisor to set clear and achievable goals for the coming year. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Thursday, September 29, 2011 (Workshop full; new registrations will be waitlisted)
Time: 9 a.m. to 12 p.m.
Location: Administration Building, room 120
Presented by: Jo Ann Joseph, Office of Human Resources
Towson eLearning Center (TEC) Featured Course of the Month: Communication During Organizational Change
Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. “Communication during Organizational Change” starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this problem proactively. It also equips you with the communication strategies needed to enable you to be a positive influence in the workplace. Finally, you will learn to communicate successfully when faced with unfamiliar patterns of work and interaction. Complete this online course any time you like at {http://www.towson.edu/tec}. (User name = your Towson ID number, Password = towson ? all lowercase)
How to Search and Register for OHR Workshops
1) The Office of Human Resources offers free workshops for Towson University faculty and staff. To search and register for workshops, go to {http://www.towson.edu/adminfinance/HR/training/TrainingAndDevelopmentSchedule.asp}.
2) To view a course description, click on the course name.
Registering for a Workshop
1) Click on the Course Registration link on the left side of the page or the link within the online schedule posted after each month of workshops listed.
2) Complete the form with your Towson email address. If you have a question related to the classes, please write it in the Comments/Questions box.
3) Click Submit. You will receive an email from {hrtraining@towson.edu} confirming your selection(s) within a few days.
To Cancel a Workshop
Please send an email to {hrtraining@towson.edu} with your name and class/date that you would like to cancel.
Need additional information or have questions? Contact Training and Development via email at {hrtraining@towson.edu} or by phone at 4-6015.
