To address the needs of faculty and students, the TU Blackboard team has expanded Blackboard support services.
What’s new?
- Faculty can now avoid on-hold wait time by scheduling 30 minute appointment times in advance with a Blackboard expert to address an issue or learn how to use a feature in Blackboard.
- TU-specific self-help documents have been created for faculty and students.
- Blackboard integration with PeopleSoft has been improved, which means faster student enrollments, increased accuracy of faculty assignments, timely updated user account information, and grouping courses by terms.
What’s the same?
- Students and faculty can call or chat with Blackboard 24/7 Support any time, any day, to get immediate help. Most issues can be resolved during this first point of contact but if your issue cannot be fixed, a ticket will be created for the TU Blackboard team. The team will contact you within 24 business hours.
If you have any questions please contact Patricia Halstead, Manager, Blackboard Administration at phalstead@towson.edu.
