The Office of Technology Services (OTS) just expanded self-service access to TechHelp, the Web-based system used to track and resolve faculty, staff and student service requests. To submit a new request or check a request in progress, visit http://techhelp.towson.edu. You can also access TechHelp from MyTU and from pages throughout the OTS website. Look for the TechHelp link or this logo:
OTS monitors TechHelp during regular business hours, but the Client Portal is available 24/7/365. If you are a first-time user, a three minute video illustrates how to login with your NetID and create a self-service request. Look for “TechHelp Client Portal Demo Movie” near the top of the login page.
A comprehensive set of Frequently Asked Questions provides answers and solutions for common issues. If you can’t find what you need in the FAQ, TechHelp’s easy-to-understand categories and common terminology make it simple to place an online request without knowing how OTS is organized. You can also look up or add to an open request as well as check your service history as far back as fall 2012, when the system went live.
If you reported a problem or requested help during the past nine months, you already know about TechHelp from the emails it sent to keep you up to date. The TechHelp Client Portal simply adds a new dimension of convenience for those who prefer the online experience. Traditional telephone and in-person services, including live help during business hours, will continue.
