OTS is upgrading network equipment and services in Stephens Hall on Tuesday, January 11, 2011. Network services will be unavailable after 11:00 p.m. on Monday, January 10, with network services being fully restored by 6:00 p.m. on Tuesday, January 11. During the upgrade, all network services for building occupants will be unavailable including internet access (wired and wireless), e-mail, network printers, H: and O: drives, etc.
What should building occupants do?
January 10: Network services will be completely down after 6:00 p.m. and gradually restored throughout the day as new equipment is installed. The network will be restored to the entire building by the end of the day on January 11. You can work on your computer without the network services listed above. During the day, you can check to see if the upgrade has been completed on your computer by following the testing procedures below. OTS requests that you not report issues while the upgrade is in progress.
Tip: Computers and printers will be working in other campus buildings. Public computers are available throughout Cook Library and in the Student Computing Services Lab in Cook room 35. Details on the upgrade including how to accomplish work during an upgrade are available to you at: {https://carbon.towson.edu/sites/ctc/AllCampus/FAQs%20Network%20Upgrade.pdf}.
January 12: it is important that you test your computer and printer as soon as you get to work. First, restart your computer and printer. Log on to your computer and open a web browser. If you can access websites, the upgrade has been completed and you can work as usual. Next, verify that your printer is working by printing a page. If a computer or printer is not working, follow the procedures below to report an issue.
To Report Issues: We ask that you not report issues while the upgrade is in progress on January 11. If you are still experiencing issues on January 12, call the hotline at 410-808-9736. OTS staff will assist with issues resulting from the upgrade. After January 12, report issues as usual to the Faculty/Staff Help Center at 410-704-5151, menu options 2+2+2.
This scheduled upgrade will result in a more reliable and enhanced network. Your patience and cooperation are appreciated.