As reported in previous Daily Digest announcements, OTS is upgrading network equipment and services in Enrollment Services Monday, June 21. The upgrade will begin between 6 and 8 a.m. Monday and will disconnect all network services for building occupants, including access to the internet (wired and wireless); e-mail; network printers; H: and O: drives; etc.
What should building occupants do?
June 21: The network will be completely down during the morning hours, and gradually restored throughout the day as new equipment is installed. The network will be restored to the entire building by the end of the day. You can work on your computer without the network services listed above. During the day, you can check to see if the upgrade has been completed on your computer by following the testing procedures below. OTS requests that you not report issues while the upgrade is in progress.
Tip: Computers and printers will be working in other campus buildings, public computers are available in Cook Library, and a section of the Student Computing Services Lab in Cook room 35 has been reserved specifically for use during this project. Details on the upgrade including how to accomplish work during an upgrade are available to you in the Network Upgrade Frequently Asked Questions, located at {https://carbon.towson.edu/sites/ctc/AllCampus/FAQs%20Network%20Upgrade.pdf}.
June 22: it is important that you test your computer and printer as soon as you get to work. First, restart your computer and printer. Log on to your computer and open a web browser. If you can access websites, the upgrade has been completed and you can work as usual. Next, verify that your printer is working by printing a page. If a computer or printer is not working, follow the procedures below to report an issue.
To report issues: We ask that you not report issues while the upgrade is in progress. If you are still experiencing issues on June 22, call the hotline at 410-808-9736. OTS staff will assist with issues resulting from the upgrade. After tomorrow, report issues as usual to the Faculty/Staff Help Center at 410-704-5151, menu options 2+2+2.
This scheduled upgrade will result in a more reliable and enhanced network. Your patience and cooperation are appreciated.
