This spring, Blackboard support services will be available to campus 24 hours a day, 7 days a week. This means getting help with Blackboard whenever you need it. Through this new Blackboard 24/7 support portal, faculty and students will be able to:
- perform live chats with Blackboard, Inc. support staff
- speak directly with a Blackboard, Inc. representative using a designated 1-800 phone number
- submit a help ticket with issues to Blackboard, Inc.
- access a library of help articles and FAQs
- navigate Blackboard-related quick links
This will change how you get support with Blackboard issues. Once live, the Blackboard 24/7 portal will be the primary way to get support. The new support portal will not replace the existing Blackboard environment login page.
The Office of Technology Services (OTS) will communicate URL information and exact dates of when the portal will be live in a future T3. Details will also be posted on the Blackboard login page. If you have any questions about this new support service, please contact Patricia Halstead, Manager, Blackboard Administration at phalstead@towson.edu.
