Procurement cardholders must follow a new set of procedures for filing Procard disputes. The new steps are below – remember that disputes must be filed within 60 days of the transaction date.
Steps for Filing a ProCard Dispute
? Complete the online dispute form available at {http://wwwnew.towson.edu/adminfinance/fiscalplanning/procurement/COMMERCIALDISPUTEFORM-NEW.docx}
? E-mail the completed form to {claims@bankofamerica.com} and cc: {lziaradenmark@towson.edu} and {dkoman@towson.edu}
? The Bank of America claims associate assigned to the State of Maryland?s account will process all the dispute forms
? The Bank of America claims associate will credit all disputed transactions up front, versus the normal 30-45 day timeframe.
