Business Writing I: Communicating Effectively (Elective Course for the Workplace Professional Certificate)
Your writing ability is a key element to your professional success. This course will help you strengthen business writing skills, allowing you to communicate more effectively in the workplace. Participants will learn to structure written communication, express thoughts in a concise manner, and use appropriate business language. This course applies to a variety of business documents, including memoranda, email, and business reports. Participants will perform in-class exercises and analyze workplace writing samples in order to refine their skills.
Register online at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Wednesday, February 10
Time: 9 a.m. to 12 p.m.
Location: Administration Building, room 120
Presented by: Tina Kelleher, Department of English
Travel Card Program ? Diner?s MasterCard (NEW Elective Course for the University Business Certificate)
This one-hour workshop will provide information on all the benefits available using the university?s travel credit card program, Diner?s MasterCard. Applications for this program will also be available during the workshop. All faculty/staff, full-time, part-time, regular and contingent employees are eligible to participate in the travel card program. This workshop is not available for student employees at this time.
Register at {http://wwwnew.towson.edu/adminfinance/fiscalplanning/financialservices/index.asp}. Click on the Training/Seminars link and then scroll down to the seminar of choice and click on the link “Business Travel Seminar Registration Form.” Complete the form on-screen and click the submit button.
Date: Monday, February 15
Time: 3 p.m. to 4 p.m.
Location: Administration Building, room 120
Presented by: Financial Services
Introduction to the Business Travel Process (Core Course for the University Business Certificate)
An all-inclusive seminar that will walk you through the entire process including policies and procedures for business travel, planning the trip, choosing payment options, completing the online forms, and obtaining reimbursement. This seminar is for new employees and employees who are new to the process.
Register at {http://wwwnew.towson.edu/adminfinance/fiscalplanning/financialservices/index.asp}. Click on the Training/Seminars link and then scroll down to the seminar of choice and click on the link ” Business Travel Seminar Registration Form.” Complete the form on-screen and click the submit button.
Date: Monday, February 22
Time: 1 p.m. to 4 p.m.
Location: Administration Building, room 120
Presented by: Financial Services
Jake Cade?s Nightmare – A Supervisor?s Guide to Laws Affecting the Workplace (Core course for the Management & Supervision Certificate)
This course shows how ?common-sense? solutions can get supervisors into trouble. New and experienced supervisors are made aware of the costs and dangers in ignoring or improperly handling personnel problems covered by a wide range of federal regulations.
Register online at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Wednesday, February 24
Time: 9 a.m. to 12 p.m.
Location: Administration Building, room 120
Presented by: Dan Leonard, Office of the President
Review of the Business Travel Process (Core Course for the University Business Certificate)
An overview of the process including updated policies and procedures for business travel, planning the trip, choosing payment options, completing the online forms, and obtaining the reimbursement. This seminar is for employees who are familiar with business travel and would like to obtain helpful information needed to stream-line the reimbursement process.
Register at {http://wwwnew.towson.edu/adminfinance/fiscalplanning/financialservices/index.asp}. Click on the Training/Seminars link and then scroll down to the seminar of choice and click on the link “Business Travel Seminar Registration Form.” Complete the form on-screen and click the submit button.
Date: Wednesday, February 24
Time: 2 p.m. to 4 p.m.
Location: Administration Building, room 120
Presented by: Financial Services
Coaching Effective Performance Reviews for Supervisors/Managers (Elective for the Management & Supervision Certificates) Effectively supervising others requires you to coach and counsel your employees. This workshop will differentiate between coaching and counseling; define the supervisor’s role in each; review necessary communication skills to be an effective coach and counselor; discuss effective techniques for monitoring performance and giving meaningful feedback; and review how to hold counseling sessions that are straightforward, fair, and consistent..
Register online at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Thursday, February 25
Time: 9 a.m. to 12 p.m.
Location: Administration Building, room 120
Presented by: Jo Ann Joseph, Office of Human Resources
Lunch and Learn: Long Term Care Planning
For the majority of Americans, paying for long term care out of pocket is simply not an option. Understanding long term care is key to making wise planning decisions. Information covered will include common misconceptions; levels of care available; options for funding long term care; and understanding what Medicare, Medicaid, and private insurance will and will not pay.
Register online at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Friday, February 26
Time: Noon to 1 p.m.
Location: Administration Building, room 120
Presented by: Karen L. Kurland, Long Term Care Insurance Specialist
TEC Featured Course of the Month of February: Handling Conflict (comm_07_a02_bs_enus)
No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people’s needs. This spectrum gives rise to five possible strategies for dealing with conflict. Whatever strategy you apply, some core techniques will make you more effective. These involve three main actions: confronting the conflict, communicating with the other party, and determining an acceptable outcome. Sometimes, the conflict in the workplace just surrounds you, even though you are not involved directly. You then have to learn how to avoid taking sides, or becoming a scapegoat.
Register for this online course at {http://www.towson.edu/tec}. Your user ID is your Towson ID number, and the password is Towson.
Contact Acting Training and Development Manager Mike Noll at {mnoll@towson.edu} or x4-6015 for additional information.
