Establishing a relationship with your primary care provider is the best way to receive consistent quality care. However, sometimes you get sick when your doctor is not available. Now, when your primary care provider isn’t available, a virtual video visit lets you see and talk to a doctor from your mobile device or computer when you need care. Most visits take about 10-15 minutes, and if needed, doctors can write a prescription that you can pick up at your local pharmacy. Video visits are convenient, easy to use, private and secure. These visits cost the same as your plan’s co-pay for a sick office visit with your primary care provider. If you’ve completed the wellness activities and have earned your PCP co-pay waiver, this co-pay is also waived!
CareFirst, United Health Care, and Kaiser Permanente offer video visit consultations for treatment of uncomplicated, non-emergency health concerns such as, but not limited to:
- Bronchitis
- Cough/sore throat
- Sinus infection
- Diarrhea
- Fever
- Pinkeye
- Cold/flu
- Respiratory infection
- Headache/migraine
See below to access virtual visits (always call 911 or go straight to the ER if you have a life-threatening illness, injury or emergency):
- CareFirst – Visit carefirst.com/needcare and click on any of the Video Visit links OR Download the CareFirst Video Visit app from your favorite app store.
- Kaiser Permanente – Call 800-777-7904 and press 0 to speak to an advice nurse who will schedule a video consult using the camera on your smartphone, tablet, or computer.
- United Healthcare – Log in to myuhc.com, select “Designated Virtual Visits Video can be accessed here“. View the short video to learn how to register for a virtual visit.
