Eligible faculty, staff and retirees (including eligible direct-pay employees: contingent staff, lecturers and part-time faculty) who need to correct any mistakes made during the recent Open Enrollment (OE) period will be allowed to do so during the Correction Period from Tuesday, October 22 through Thursday, October 31. This will also be an opportunity to make changes or enroll in coverages for those who forgot to act during OE.
Active regular faculty and staff members who received a personalized benefits summary statement in their OE packets or are currently enrolled in state benefits will have to use the Interactive Voice Response (IVR) system to make any corrections or changes during the Correction Period. The IVR phone lines will be in operation 24 hours a day from October 22 through midnight October 31.
The IVR voice numbers are 410-669-3893 or 1-888-578-6434; individuals who are deaf, hard of hearing or have a speech disability should use Relay or 711. In order to access IVR, you will be asked to input your Social Security number and special PIN which is the four-digit number of the month and day of your birth (e.g. February 4 would be 0204). When calling the IVR, be patient and listen carefully and completely to all the prompts to ensure that the changes you want to make are accepted by the system. Pay particular attention to the information on any dependents so they are listed correctly for each plan you expect them to be enrolled in. If a regular employee is not accepted by the IVR, they will have to complete and hand deliver an active health benefits enrollment form, along with all other required documentation, to TU Human Resources (OHR) before 5 p.m. Thursday, October 31.
Direct-pay employees are not able to use the IVR and will have to complete and hand deliver their direct pay benefits enrollment form, along with all other required documentation, to OHR before 5 p.m. Thursday, October 31 in order to enroll or make changes during the Correction Period. Benefits enrollment forms for ORP retirees mailed directly to the State of Maryland Department of Budget and Management (DBM) must be postmarked by October 31 in order to be accepted for processing.
Questions or concerns should be directed to Dave Curtis at x4-6018 and dcurtis@towson.edu or Gail Price at x4-6017 and gprice@towson.edu.
