Eligible faculty, staff and retirees (including eligible direct-pay employees: contingent staff, lecturers and part-time faculty) who need to correct any mistakes made during the recent Open Enrollment (OE) period will be allowed to do so during the Correction Period from Wednesday, May 8 through Wednesday, May 15. This will also be an opportunity to make changes or enroll in coverages for those who forgot to act during OE.
Active regular faculty and staff members who received a personalized benefits summary statement in their OE packets as well as MSRA retirees who are currently enrolled in state benefits will have to use the Interactive Voice Response (IVR) system to make any corrections or changes during the Correction Period. The IVR phone lines will be in operation 24 hours a day from May 8 through midnight May 15.
The IVR voice numbers are 410-669-3893 or 1-888-578-6434; individuals who are deaf, hard of hearing or have a speech disability should use Relay or 711. In order to access IVR, you will be asked to input your Social Security number and special PIN which is the four-digit number of the month and day of your birth (e.g. February 4 would be 0204). When calling the IVR, be patient and listen carefully and completely to all the prompts to ensure that the changes you want to make are accepted by the system. Pay particular attention to the information on any dependents so they are listed correctly for each plan you expect them to be enrolled in. If a regular employee is not accepted by the IVR, they will have to complete and hand deliver an active health benefits enrollment form, along with all other required documentation, to TU Human Resources before 5 p.m. Wednesday, May 15.
Direct-pay employees are not able to use the IVR and will have to complete and hand deliver their direct pay benefits enrollment form, along with all other required documentation, to TU Human Resources before 5 p.m. Wednesday, May 15 in order to enroll or make changes during the Correction Period. Benefits enrollment forms for ORP retirees mailed directly to the State of Maryland Department of Budget and Management (DBM) must be postmarked by May15 in order to be accepted for processing.
Final OE Outreach Session
The OHR will be available at the final OE Outreach Session Wednesday, May 15 in the Administration Building, Room 120 from 2 to 5 p.m. to assist faculty, staff and retirees with their OE decisions before the end of the Correction Period. Feel free to stop in during that time with OE or any other benefit related questions.
Details for this OE period, including the new premium rates and the benefits booklet with summaries of the available coverage, are posted on the State’s website accessible at http://dbm.maryland.gov/benefits/Pages/HBHome.aspx .
Questions or concerns should be directed to Dave Curtis, x4-6018 or dcurtis@towson.edu, or Gail Price, x4-6017 gprice@towson.edu in the TU Benefits Unit.
