Below is a list of our upcoming free training workshops. Scroll down to get this week’s software tip!
Thursday, January 3
Smart Classroom Technology Orientation, 9:30 – 10:30 a.m., Cook 404A, Faculty Only
SOFTWARE TIP OF THE WEEK
VoIP Phone System Recording Alternate Greeting via the Website
You may set up alternative voicemail greetings to be used when the standard greeting is not appropriate. For example, you may set up a greeting for when your phone is busy, a separate greeting for when you are on vacation and yet another greeting when the University is closed for the holiday.
1. Open your internet browser and type www.towson.edu/voicemail in the address bar and press ENTER.
2. When the Cisco Personal Communications Assistant screen appears, enter your Username (NetID) and Password on the right hand side of the screen.
3. Click Login.
4. Click the Messaging Assistant link.
5. Click the Greetings menu and then click View Greetings. You may record one of six alternate greetings: Alternate, Busy, Internal, closed, Standard and Holiday.
6. Click directly on the Greeting name you wish to record.
7. Under Status, click beside one of the two selections as described below:
i. Enabled with no end date and time
ii. Enabled until – chose a specific end date and end time
8. Under Callers Hear, click the down arrow beside Record and choose how you want to record your alternate greeting.
i. Use Phone – your phone will ring and you record the greeting through the handset.
ii. Use Computer – use the audio device on your computer to record.
9. Click the red Record button. Begin to either speak into the handset if you have chosen Phone, or speak into your audio device (microphone) if you chose Use Computer.
10. After you have finished recording, press the Stop button. If you are using the handset, hang up after pressing the Stop button.
11. If you wish to hear your recording, press the Playback button
12. When you have finished your recording, press the Save button at the top or bottom of this screen.
13. Repeat these steps for all other alternate greetings you wish to record.
To sign up for free technology workshops or view additional materials related to software training, visit OTS Training online at http://www.towson.edu/otstraining. You can also contact us directly regarding any software training related issues at training@towson.edu or 410-704-4070. You can also follow us on Twitter at http://twitter.com/OTSTraining.
