Eligible faculty, staff and retirees (including eligible direct-pay employees: contingent staff, lecturers and part-time faculty) who need to correct any mistakes made during the recent Open Enrollment (OE) period will be allowed to do so during the Correction Period currently underway through Wednesday, May 16. This is also an opportunity to make changes or enroll in coverages for those who forgot to act during OE.
Active regular faculty and staff members who received a personalized benefits summary statement in their OE packets as well as MSRA retirees who are currently enrolled in state benefits will have to use the Interactive Voice Response (IVR) system to make any corrections or changes during the Correction Period. The IVR phone lines will be in operation 24 hours a day now through midnight May 16.
The IVR voice numbers are 410-669-3893 or 1-888-578-6434; TTY IVR is 410-333-5244. In order to access IVR, you will be asked to input your Social Security number and special PIN which is the four-digit number of the month and day of your birth (e.g. February 4 would be 0204). When calling the IVR, be patient and listen carefully and completely to all the prompts to ensure that the changes you want to make are accepted by the system. Pay particular attention to the information on any dependents so they are listed correctly for each plan you expect them to be enrolled in. If a regular employee is not accepted by the IVR, they will have to complete and hand deliver an active health benefits enrollment form, along with all other required documentation, to TU Human Resources before 5 p.m. Wednesday, May 16.
Direct-pay employees are not able to use the IVR and will have to complete and hand deliver their direct pay benefits enrollment form, along with all other required documentation, to TU Human Resources (OHR) before 5 p.m. Wednesday, May 16 in order to enroll or make changes during the Correction Period. Benefits enrollment forms for ORP retirees mailed directly to the State of Maryland Department of Budget and Management (DBM) must be postmarked by May16 in order to be accepted for processing.
Final OE Outreach Session
The OHR will be available at the final OE Outreach Session to assist faculty, staff and retirees with their OE decisions before the end of the Correction Period. The final outreach session will take place on Tuesday, May 15 in the Administration Building, Room 120 from 2 to 5 p.m. Feel free to stop in during that time with OE or any other benefit related questions.
More details concerning making OE changes can be found in previously posted OE announcements accessible at {http://wwwnew.towson.edu/adminfinance/HR/documents/2011BenefitsOpenEnrollmentAnnouncements.pdf}.
Questions or concerns should be directed to Dave Curtis at x46018 and{dcurtis@towson.edu} or Gail Price at x46017 or {gprice@towson.edu} in the TU Benefits Unit.
