Coming in December, these “resources for success” will help you develop and maintain your supervisory skills. To register, please contact Cathy Arendt at x4-3386 or e-mail {arendt@towson.edu}.
First Friday: What Every Towson Supervisor Needs to Know
Friday, Dec. 3, 8:30 a.m. – 12:30 p.m.
The Office of Human Resources offers this half-day session to keep your supervisory skills and knowledge current. Learn the essentials of supervisory effectiveness from a team of campus experts.
* How to hire and keep the best
* How to manage performance (EPRD’s)
* How to accurately manage time and leave
* How to implement university values of customer service and diversity
* How to manage within the bounds of employment law (fair practices)
* What to do in case of medical emergencies
Conducting Effective Performance Reviews
Friday, Dec. 10, 10 a.m.-noon
Minimum Class Size: 10
This course is recommended for new supervisors who are not familiar with the Employee Performance Review and Development (EPRD) process and those experienced supervisors who would like a refresher. Topics covered include the goals and pitfalls of performance evaluation along with the mechanics of completing the EPRD form.
Customer Service – Advanced Connections? for Managers
Tuesday, December 14, 8:30 a.m. – 4 p.m.
Minimum class size: 15
How can we as directors, managers and supervisors learn what should be second nature in a service-based environment and in turn model and develop it in our own units? The Noel-Levitz Centers, Inc., has developed Advanced Connections?, a program that addresses this critical topic. Advanced Connections? emphasizes the following customer service topics:
* Teamwork
* Service skills
* Problem prevention
* Communication in a university environment
Especially designed for directors, managers and supervisors, this program is interactive with group discussion, video and written materials. Participants work together with trained facilitators to obtain a greater understanding of how to model and deliver consistently excellent customer service, no matter what the situation.
