Wednesday, Feb. 15, 2006
9 a.m. – noon AD120
Customer Service Excellence (Session 3 of 3)
Presented by: Thom Ruby & Barry Evans
Employees of Towson University should always model quality customer service. Whether we interact with students, faculty, parents, guests, or simply with each other, excellent customer service should be the norm and not the exception. And yet, all of us have at one time or another, encountered less than acceptable levels of service from our own colleagues. Attend this workshop to learn how to provide consistently excellent customer service, and in turn, how to model and develop this in others.
Friday, Feb. 17, 2006
9 a.m. – 3 p.m. AD120
New Employee Orientation
Presented by: Office of Human Resources
This orientation will familiarize new employees with the University’s history, mission, vision, strategic plan, diversity goals and initiatives, provide an opportunity to meet new friends and colleagues, and more.
Friday, Feb. 24, 2006
Noon – 1 p.m. AD120
Lunch & Learn: Assertiveness
Presented by: Counseling Center
Attend this workshop to learn how to be assertive without being aggressive. Learn to change behavior in a positive way, to relate to others more effectively, to speak up appropriately when put down. This workshop will examine different behaviors and their effects on other people. It will provide information on how to be assertive without being aggressive, and will prepare you for handling potentially difficult situations with effectiveness, assurance and confidence.
TEC Featured Course of the Month
Working with Internal Customers (CUST0142)
Available online at: {http://www.towson.edu/tec}
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. When employees value one another, the result is increased performance, which contributes to the success of the entire organization and creates a positive and productive working environment.
To register for these workshops, complete and submit the course registration form at:
{http://wwwnew.towson.edu/adminfinance/hr/training/index.asp}
Contact Kristi Yowell, Training & Development Manager, on x4-6012 or Cheryl Harris, Administrative Assistant, on x4-6015 for assistance.
