To attend any of these classes offered by the Office of Human Resources, please contact Cathy Arendt at 4-3386 or email {arendt@towson.edu
CUSTOMER SERVICE: Advanced Connections for Managers
A “beyond the basics” essential for service supervisors.
2/26/04, 8:00am-4:00pm
Presented by Thom Ruby (Bursar’s Office) and Barry Evans (Housing and Residence Life)
POSTAGE SAVINGS: How to Address Departmental Mail for Maximum Savings
Learn how to save on first class mail.
3/2/04, 9:00am-11:00am
Presented by John Nall (Mail Services)
FIRST FRIDAY: An Overview of What Every Towson Supervisor Needs to Know
Recruitment, Compensation, Employee/Employer Relations, Time and Leave, Employment Law, and more
3/5/04, 8:30am-12:30pm
Presented by an expert team from a variety of departments
CONDUCTING EFFECTIVE PERFORMANCE REVIEWS
A must for supervisors as the performance review period nears.
3/9/04, 9:00am-11:00am
Presented by Joan Dunne (Office of Human Resources)
MEDICAL MANAGEMENT OF ON-THE-JOB INJURIES
Learn what to do before the accident happens!
3/10/04, 8:30am-11:00am
Presented by Dave Curtis (Office of Human Resources) and Larry Holbrook (Environmental Health & Safety)
JACK CADE’S NIGHTMARE: A Supervisor’s Guide to Laws Affecting the Workplace
Learn how to handle difficult situations legally.
3/12/04, 8:15am-12:00pm
Presented by Dan Leonard (Office of Diversity and Equal Opportunity)
OFFICE ORGANIZATION: Real World Management of Time, Clutter, and Multiple Tasks
A proven practical favorite!
3/23/04, 9:00am-12:00pm
Presented by Sherry McKendry (Office of Human Resources)
CONDUCTING EFFECTIVE INTERVIEWS
Learn how to hire the best!
3/24/04, 9:00am-12:00pm
Presented by Karen Gilbert (Office of Human Resources)
TIPS TO EFFECTIVE PRESENTATIONS: Part 1
How to share information in front of a group.
3/31/04, 1:00pm-4:00pm
Presented by Liz Scarbrough (Office of Technology Services)
