Shackleton of the Antarctic and Your Leadership Journey for Supervisors/Managers (core course for the Leadership Certificate)
This course explores the leadership principles exemplified in the story of Sir Ernest Shackleton’s heroic journey to the Antarctic in 1915 and his eventual rescue of the twenty-seven men stranded there for almost two years. Participants will learn the key elements of his leadership style, and begin the process of incorporating them into their own leadership journey. Register online at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}
Date: Monday, January 10, 2011
Time: 9 a.m. to 4 p.m. [Lunch will be provided]
Location: Administration Building room 120
Presented by: Michele Ginnerty, Seminars and Retreats
Customer Service in Higher Education (core course for the Management and Supervision Certificate and Workplace Professional Certificate)
Excellent customer service is the core of every business and every business transaction. No doubt we’ve all experienced excellent customer service and most likely a fair share of not-so-excellent customer service as well. We all know what it looks like when we see it. Join us for a highly interactive session to discover ways to turn your customer service skills up a notch. Attend this workshop to gain essential skills to help you identify your customers, identify common customer expectations, determine underlying expectations of internal customers, recognize levels of service, identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice using good customer service techniques, and develop a personal action plan to improve customer service back on the job. Register online at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}
Date: Wednesday, January 19, 2011
Time: 9 a.m. to noon
Location: Administration Building room 120
Presented by: Mike Noll, Office of Human Resources
Civility in the Workplace (elective course for the Management and Supervision Certificate and Workplace Professional Certificate)
Workplace incivility is a leading cause of lost time and low productivity among employees. The more civil the workplace, the higher quality of work life, and quantity and quality of work contained within. Attend this workshop to become aware of behaviors that contribute to productivity as well as those that inhibit it, learn tools to help deal with colleagues who act inappropriately, and how to partner with team members to establish expectations for working together and building cohesive relationships. You will gain valuable knowledge, tools, and action steps to create a more civil working environment. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Monday, January 24, 2011
Time: 9 a.m. to noon
Location: Administration Building room 120
Presented by: Chrystal George Mwangi, University of Maryland, College Park
Overcoming Roadblocks in Gender Communication (elective course for the Management and Supervision Certificate and Workplace Professional Certificate)
Do men and women communicate differently? Does it matter? Genetics, learned roles and socialization all contribute to differences in the ways men and women communicate. In the workplace, differences in male and female communication styles can lead to misunderstanding, conflict, and mistakes. Attend this workshop to learn more about these cultural differences, how to apply communication styles to help avoid gender-related conflicts that can impede your success, how to keep conflicts from escalating, and how to confront others in a way that minimizes defensiveness and hostility. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Wednesday, January 26, 2011
Time: 9 a.m. to noon
Location: Administration Building room 120
Presented by: Debra Seeberger, Office Diversity & Equal Opportunity
Employee/Employer Relations and the Supervisor for Supervisors/Managers (elective course for the Management and Supervision Certificate and University Business Certificate)
This course will provide you with information on university employee relations topics, including managing performance (such as probationary evaluations, annual evaluations and deadlines), handling time and leave issues (such as excessive absenteeism and tardiness), disciplinary actions and procedures, and also a review of employee rights to appeal disciplinary actions. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Thursday, January 27, 2011
Time: 9 a.m. to noon
Location: Administration Building room 120
Presented by: Jo Ann Joseph, Office of Human Resources
Look at the list of scheduled workshops being offered this spring, register for them, and get all the information you need at {http://www.towson.edu/hrtraining}.
Contact Training and Development Manager Mike Noll at x4-6015 or {mnoll@towson.edu} with questions or for additional information.
