Please Note: If Towson University opens late on a date in which a workshop is scheduled the workshop will be cancelled and rescheduled as soon as possible.
Retirement Planning (Elective workshop for the Financial Knowledge Certificate)
Got questions? We’ve got answers!! Consult a professional. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}
Date: Monday, September 10
Time: Noon ? 1 p.m. (Lunch provided. Please RSVP by Tuesday, September 4th)
Location: Administration Building, room 120
Presented by: PNC Bank
Emergency Preparedness/Active Shooter Training (Recommended compliance course for all faculty and staff)
Emergency Preparedness – Everyday there is the possibility that a natural disaster, man?made disaster or criminal/terrorist act could disrupt our lives. This training has been developed to promote emergency preparedness awareness throughout the university community. The session will cover the types of disasters that may affect our community and how to respond to them. Developing personal emergency preparedness plans and emergency supply kits will also be discussed. Active Shooter ? In recent years there have been many campus and work related Active Shooter incidents. The objective of this training is to raise awareness and provide information on how you should respond to an Active Shooter incident. Register at {http://www.towson.edu/adminfinance/facilities/ehs/emergencypreparetraining.asp}.
Date: Monday, September 10
Time: 2 ? 3 p.m.
Location: Administration Building, room 120
Presented by: Environmental Health & Safety and the University Police
Coaching and Counseling for Improved Performance for supervisors/managers (Elective workshop for the Management & Supervision Certificate)
Effectively supervising others requires you to coach and counsel your employees. This workshop will differentiate between coaching and counseling; define the supervisor’s role in each; review necessary communication skills to be an effective coach and counselor; discuss effective techniques for monitoring performance and giving meaningful feedback; and review how to hold counseling sessions that are straightforward, fair, and consistent. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Thursday, September 11
Time: 10 a.m. to Noon.
Location: Administration Building, room 120
Presented by: Jo Ann Joseph, Office of Human Resources
Customer Service in Higher Education (Required course for the Management & Supervision Certificate and the Workplace Professional Certificate)
Excellent customer service is the core of every business and every business transaction. No doubt we’ve all experienced excellent customer service and most likely a fair share of not-so-excellent customer service as well. We all know what it looks like when we see it. Join us for a highly interactive session to discover ways to turn your customer service skills up a notch. Attend this workshop to gain essential skills to help you identify your customers, identify common customer expectations, determine underlying expectations of internal customers, recognize levels of service, identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice using good customer service techniques, and develop a personal action plan to improve customer service back on the job. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Thursday, September 13
Time: 9 a.m. ? Noon
Location: Administration Building, room 120
Presented by: Mike Noll, Office of Human Resources
Civility in the Workplace (Elective course for the Management & Supervision Certificate and the Workplace Professional Certificate)
Workplace incivility is a leading cause of lost time and low productivity among employees. In contrast, the more civil the workplace, the higher quality of work life, quantity, and quality of work contained within. Attend this workshop to become aware of behaviors that contribute to productivity as well as those that inhibit it, learn tools to help deal with others who act inappropriately, and how to partner with team members to establish expectations for working together and building cohesive relationships. You will gain valuable knowledge, tools, and action steps to create a more civil working environment. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Monday, September 17
Time: 9 a.m. ? Noon
Location: Administration Building, room 120
Presented by: Chrystal George Mwangi, University of Maryland, College Park
The Effective Team Member (Required course for the Workplace Professional Certificate)
At the core of every effective organization, there is a team of focused, committed, and reliable employees. Empowered team members with these qualities create motivated workforces. This workshop is designed to allow team members to see through the eyes of leaders to view the big picture while successfully completing daily tasks and details. Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Tuesday, September 18
Time: 9 a.m. ? Noon
Location: Administration Building, room 120
Presented by: Mike Noll, Office of Human Resources
Speak Up! (Diversity workshop)
How many times have you been in a situation where you failed to comment and then, later, chastised yourself for not speaking up? Individuals will discuss encounters they have had from stores to restaurants or in the workplace. Participants will discuss incidents with family members, friends or co-workers. They will tell stories regarding what they did or didn?t say ? and what they wished they did or didn?t say. This workshop will provide you with an opportunity to develop and practice appropriate responses and give you the tools necessary to be ready to address bigotry at home or in the workplace in a manner that is both effective and civil. As a campus community we need to SPEAK UP! in the face of bigotry! Register at {http://www.towson.edu/adminfinance/hr/training/coursesignup.asp}.
Date: Monday, September 24
Time: 1 — 2:30 p.m.
Location: Administration Building, room 120
Presented by: Debra Seeberger, Office Diversity & Equal Opportunity
Towson eLearning Center (TEC) Featured Course of the Month
Giving Feedback: A Manager?s Guide, COMM0525 (Elective course for the Management & Supervision Certificate)
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations, such as giving feedback to the staff member who is angry or upset.
Complete this online course any time you like at {http://www.towson.edu/tec} (User name = your seven-digit Towson ID number, Password = towson ? all lowercase)
How to Search and Register for OHR Workshops
1) The Office of Human Resources offers free workshops for Towson University faculty and staff. To search and register for workshops, go to {http://www.towson.edu/adminfinance/HR/training/TrainingAndDevelopmentSchedule.asp}.
2) To view a course description, click on the course name.
Registering for a Workshop
1) Click on the Course Registration link on the left side of the page or the link within the online schedule posted after each month of workshops listed.
2) Complete the form with your Towson email address. If you have a question related to the classes, please write it in the Comments/Questions box.
3) Click Submit. You will receive an email from {hrtraining@towson.edu} confirming your selection(s) within a few days.
To Cancel a Workshop
Please send an email to {hrtraining@towson.edu} with your name and class/date that you would like to cancel.
Need additional information or have questions? Contact Training and Development via email at {hrtraining@towson.edu}.
